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There have been a record number of consumer complaints about electric vehicles (EVs) in 2023, according to data from the Motor Ombudsman, the UK’s government-backed, self-regulatory body for the motor industry.
A total of 273 disputes were logged during the first quarter of this year, compared to 104 for the same period in 2022, reflecting the ever-increasing demand for pure battery-driven models by today’s motorists.
In March 2023 alone, one of the key periods for new car registrations, 115 complaints were received from consumers about EVs. This marked the first time that The Motor Ombudsman’s Alternative Dispute Resolution (ADR) service had witnessed in excess of 100 contacts about an electric car in a single month.
Electric Vehicles are becoming more common on the roads, but not everyone understands the unique characteristics and challenges that come with driving them. That's why it's crucial for drivers to have a foundation level of knowledge about EVs to help them understand the issues they may face.
These issues can vary from learning how to charge the vehicle, to understanding the impact that using air conditioning or heated seats can have on the range. It's important for drivers to be aware of these nuances so they can make decisions that will optimise the efficiency of their vehicle.
There are many incremental factors that can impact the range of an electric car, and these are things that the general public may not be aware of. For instance, drivers may leave the dealership with a new EV being told that their vehicle will have 300 miles of range, yet they may not reach that goal due to a seemingly innocuous factor such as switching on the heated seats or using the air conditioning, even driving style and outside weather conditions can impact range. Drivers who understand the underlying factors that influence EV range will be better equipped to adjust their driving habits accordingly.
Another reason why drivers need a greater awareness of EVs is that these vehicles often have different charging requirements compared to traditional cars. Drivers need to understand not only how to charge their cars, but also how long it will take, where charging stations are located, and whether they need to plan their route around these stations. This is particularly important for long journeys, where range anxiety can be a serious concern. Understanding how long it takes to charge an EV, and where the next charging station is located, can help reduce this anxiety and make EV driving a more viable option.
In addition, drivers need to understand the differences between electric and traditional cars when it comes to maintenance. For instance, while electric cars use completely different drivetrains, negating the worry of routine oil changes, they may require special brake and tyre maintenance. Drivers who are not aware of these differences may not care for their cars as they should, leading to potential problems down the line. By understanding how EVs differ from other vehicles, drivers can take better care of their cars and keep them in good condition.
Finally, having a greater awareness of electric vehicles can help drivers make more informed decisions when it comes to purchasing a car. With so many different EV models available, it can be hard to know which one is right. By understanding the factors that influence range, charging requirements, and maintenance needs, drivers can make more informed choices when it comes to selecting an EV. For instance, drivers who do a lot of long-distance traveling may want to look for an EV with a longer range, while those who live in a city may prioritize an EV with fast-charging capabilities.
From understanding the factors that impact range to knowing how to properly maintain an electric car, there are many reasons why having a foundation level of knowledge is beneficial. With EVs becoming more popular, it's more important than ever for drivers to be informed about these vehicles in order to drive them safely and effectively. By investing time in learning about EVs, drivers can make more informed decisions about their cars and help reduce their carbon footprint at the same time.
Autotech Training delivers IMI-accredited Levels 1-4 Electric/Hybrid Vehicle training from either its dedicated electric vehicle training suite in Milton Keynes or on the premises of any garage or business in the UK.
Its IMI Level 1 Electric/Hybrid Vehicle course is ideal as a simple awareness course for anyone who needs to operate and EV. The half a day course provides a basic understanding of electric vehicles and the safety requirements when working within the vicinity of an EV
