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Automotive Management Course - 2 Day Session
COURSE OVERVIEW
A 2-day interactive training course to teach leadership and management skills and knowledge to supervisors and junior managers to help them become great leaders.
What The Course Covers:
- What good service looks like
- Customer Expectations
- Listening skills, the art of hearing what is said
- Responding to email / telephone / text / on line bookings and face to face enquiries
- What goes wrong in Aftesales / service
- 7 key step processes for Aftersales Customer Service
- Selling techniques for common service items
- Presenting the Customer invoice in a professional manner
- Avoiding Customer challenges on pricing
- Dealing with Customer conflict
- How to excel at Customer service
- Action plan for at work application
What Are The Aims of The Course?
To teach leadership and management skills to anyone new to the automotive role of Supervisor or Manager, or individuals with aspirations towards management.
Who Is The Course For?
Junior Managers, new to the role Supervisors
COURSE DETAILS
DURATION: 2 days
LOCATION: Autotech Training Centre - Milton Keynes, or on-site at your premises
DELIVERY METHOD: Classroom training
